Privacy Policy

Introduction

First FMCG Hub ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp community and website at firstfmcg.com.

By joining our community or using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide

• Account Information: Name, email address, phone number (WhatsApp), company name, job title, and professional role in the FMCG industry.
• Payment Information: Billing details processed securely through Stripe. We do not store your full credit card information.
• Profile Information: Business information you choose to share, including product categories, regions of operation, and company type.
• Communications: Messages and listings you post in the community groups.

Information Collected Automatically

• Usage Data: Pages visited, time spent on site, links clicked.
• Device Information: Browser type, operating system, IP address.
• Cookies: We use essential cookies to maintain site functionality.

How We Use Your Information

We use your information to:

• Provide and maintain our community services
• Process membership payments and subscriptions
• Verify your professional credentials for community access
• Publish your listings to WhatsApp groups and LinkedIn (Pro/VIP members)
• Send important service updates and announcements
• Maintain community safety and enforce our terms
• Respond to your inquiries and support requests
• Improve our services and user experience

Information Sharing

We share your information only in the following circumstances:

• Within the Community: Your profile and listings are visible to other community members as part of the service.
• LinkedIn Publishing: Pro and VIP member listings are published to our LinkedIn page with your business information.
• Payment Processing: Stripe processes payments on our behalf under their own privacy policy.
• Legal Requirements: When required by law or to protect our rights.

Data Security

We implement appropriate security measures to protect your information:

• Encrypted data transmission (SSL/TLS)
• Secure payment processing through Stripe
• Limited access to personal information by authorized personnel only
• Regular security reviews and updates

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your information for as long as your account is active or as needed to provide services. After membership cancellation:

• Account data is retained for 30 days (for reactivation)
• Financial records are kept as required by law (typically 7 years)
• You may request complete deletion of your data at any time

Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Object to certain processing activities
• Export your data in a portable format
• Withdraw consent where applicable

To exercise these rights, contact us at the email below.

International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

Children's Privacy

Our services are intended for business professionals and are not directed at individuals under 18 years of age. We do not knowingly collect information from minors.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: